Terms of Use
Last updated 26 October 2026
These terms cover your use of the Wakeful iOS app. By downloading or using Wakeful you agree to them. If you do not agree, please do not use the app.
Your licence
We grant you a personal, non-transferable, non-exclusive licence to use Wakeful on any Apple device that you own or control, as permitted by the App Store Terms of Service. You may not sell, rent, sublicense, redistribute, reverse-engineer or attempt to extract the source code of the app, except where that restriction is prohibited by law.
Subscriptions
Wakeful is offered as an auto-renewing subscription, with monthly and annual options. If you are eligible, you can start with a free trial: 3 days on the monthly plan and 7 days on the annual plan. The offer shown on the subscription screen before you subscribe is the one that applies to you.
- Prices are shown in the app before you subscribe, in your local currency.
- Payment is charged to your Apple Account at confirmation of purchase.
- Renewal is automatic. Your subscription renews at the end of each period unless you cancel at least 24 hours before that period ends. Your Apple Account is charged for renewal within 24 hours of the end of the current period.
- Free trial. If you start a free trial and do not cancel at least 24 hours before it ends, it converts to a paid subscription at the price shown. Starting a paid subscription during a trial forfeits the remainder of that trial.
- Managing and cancelling is done in your Apple Account settings on your device — Settings → your name → Subscriptions — not inside Wakeful. We cannot cancel a subscription on your behalf.
- One trial per subscription group. Apple allows one free trial per Apple Account across Wakeful's subscription options.
Refunds
All purchases are processed by Apple, so refunds are handled by Apple under the App Store Terms of Service, not by us. You can request one at reportaproblem.apple.com. We are happy to help you with the process, but we cannot issue a refund directly.
Your subscription and your alarms
If your subscription lapses, your alarms still ring. What changes is that the wake-up activity is replaced with an ordinary hold-to-dismiss. We will not use a payment state to stop an alarm from going off.
About relying on an alarm
Wakeful is built to ring without a network connection: alarms are scheduled and sounded on your device, and no part of the alarm going off depends on our servers. That is a deliberate design decision, and it is the one thing the app exists to get right.
Even so, no software or phone is infallible. A device can be switched off, run out of battery, be silenced by a system setting, have its permissions revoked, or be affected by an operating system fault. Please do not rely on Wakeful as your only safeguard where failing to wake up would put you or anyone else at risk. For anything of that kind, use an independent alarm as well.
Wakeful is not a medical device and does not diagnose, treat or monitor any condition, including sleep disorders. Nothing in the app is medical advice.
Acceptable use
Use Wakeful lawfully, and do not attempt to interfere with, disrupt or gain unauthorised access to the app or the service behind it. The wake-up activities include an exercise check — take reasonable care, and do not attempt any movement that is unsafe for you.
Privacy
Our Privacy Policy explains what the app sends, what is kept, and how to erase it. It forms part of these terms.
No warranty
Wakeful is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.
Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss arising from your use of, or inability to use, Wakeful — including any loss arising from an alarm that did not sound. Our total liability for any claim relating to the app is limited to the amount you paid for it in the twelve months before the claim. Nothing in these terms limits liability that cannot lawfully be limited.
Apple
These terms are between you and KODE SCHOOL (PTY) LTD ("we", "us"), not between you and Apple, and Apple is not responsible for Wakeful or its contents. Apple has no obligation to provide any support or maintenance for the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
Changes
We may update these terms. When we do, the date at the top of this page changes, and material changes will also appear in the app's release notes. Continuing to use Wakeful after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-law rules.
Contact
Write to us through our contact form.